Product Queries

General

• Where can I find a local stockist of your products?
• What does the 'gluten-free' icon mean?
• What does the 'vegetarian' icon mean?
• What does the 'vegan' icon mean?
• What are your ‘raw’ products?
• What are the fermented products in your range?

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Tomato Products

• Can you guarantee that your tomatoes products are free from unethical labour practices?
• Do any of your tomato products contain additives or citric acid?
• What country are your Tomatoes grown in?

Sugar, Honey & Sweeteners

• What is the temperature of the beehives for the Raw Organic Honey range?
• Is the Raw Organic Blossom Honey tested for purity, and is there any added sugar?
• Is the Biona Organic Blackstrap Molasses sulphured?

Spreads

• How do I store my Biona Organic Nut Butter?
• Do you add Xylitol to your nut butters?
• Why is there a layer of oil on top of my peanut butter?

Rice, Grains & Seeds

• Does the Biona Organic Quinoa need to be washed before use?
• Are the bags for the Biona Organic Rice suitable for composting?

Ready Meals

• Are the Biona Organic Soups suitable for freezing?
• Are the Biona Organic Soups ready to eat straight from the jar, or do they need to be heated before serving?

Preserved Fruit & Veg

• Is the Biona Sauerkraut Pasteurised?
• Is the Biona Organic Kimchi Pasteurised?

Pasta & Noodles

• Are the nutritional values listed for the pasta based on the cooked or uncooked product?

Oils & Vinegars

• Is the Raw Apple Cider Vinegar 100% undiluted, and what is the acidity?
• Can the Profusion vegan protein be reheated in the microwave?
• Is the Biona Organic Sunflower Frying Oil suitable for deep frying?
• What variety of flaxseed is used in the Biona Organic Flaxseed Oil?
• Are the pumpkin seeds in the Biona Organic Pumpkin Seed Oil toasted?
• What variety of olives are used for your extra virgin olive oil?

Meat Alternatives

• Can the Profusion vegan protein be frozen once cooked?
• Can the seitan pieces be frozen?
• Is your Tofu Non-GMO?

Drinks & Juices

• There is a residue/film on the inside of my Tart Cherry Juice, is this normal?
• Are the Biona Organic Juices pasteurised?
• What variety of cherries do you use in your Biona Organic Tart Cherry Juice?
• Can you confirm whether the vitamin content of the Biona juices is affected when it is frozen?
• How should the Biona Organic Cranberry Juice be stored?
• Does your Biona Organic Blackcurrant Pure Juice contain any additives?

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Condiments

• How has the Profusion salt been mined?
• Is your salt organic?
• Is the Himalayan salt grinder refillable?

Coconut Products

• Why has my Biona Organic Coconut Milk separated/solidified?
• Are animals used in the process of harvesting your coconuts?

Chilled

• How long should the Biona Organic Chilled Snack range be kept in the freezer when frozen?
• Which spices are included in your Red Lentil Burger?
• Can you confirm whether I can cook your burgers from frozen?

Beans & Lentils

• Which variety of lentils are used in your Biona Organic Green Lentils?
• Can I freeze the Biona Organic Butter Beans?
• Are your beans and pulses ready to eat?
• Are the Biona Organic Red Split Lentils Gluten-Free?

Bakery

• Are your bake-at-home seeded baguettes suitable for freezing?
• I recently ordered a pack of Biona Organic Rye Bread and noticed that it now appears to be sourdough. Has there been a change to the recipe?
• How many slices are there in a packet of Biona Organic Rye Bread?
• Can I Freeze the Biona Organic Rye Bread?
• Is the Biona Rye Bread fortified with calcium?