Nasreen
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Recent activity by Nasreen-
What is Biona Rewards?
Biona Rewards is our way of showing appreciation to our valued customers by offering exclusive rewards, discounts and benefits for your continued support.
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Black Friday T&Cs
*T&Cs: Offer valid until 30th November 2025 or while stocks last. Discounts and free gifts are automatically applied at checkout. Please note, the complimentary gifts and discounted oils have short...
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How do I contact you?
You can reach us by phone at +44 (0)20 3941 3628 or by email at info@biona.co.uk.Our chatbot is available 24/7 to assist with any queries, while our team is here to help during business hours, Mond...
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Can I change, skip or cancel my subscription?
To manage your subscription, click the person icon in the top right corner of the website to log into your account. Once logged in, head to the left-hand menu in your account area and select ‘Manag...
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Is there a minimum commitment period?
No, you can cancel your subscription at any time, no strings attached.
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What happens if a product is out of stock?
If any of your subscribed items are temporarily out of stock, we’ll place a partial order and ship the rest as scheduled. You’ll only be charged for the items that are in stock, and we’ll let you k...
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Will I be reminded before my subscription renews?
Yes—we’ll send you an email before your next order is processed so you have time to make any changes if needed.You can pause, skip a delivery, change your delivery frequency, or cancel at any time ...
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Do I get free shipping with a subscription?
Free shipping applies if your order meets the free shipping threshold, even with subscription products. The more you bundle together in a single subscription delivery, the more you save on delivery...
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Do I still have to pay for delivery?
Yes, standard delivery charges apply to subscription orders. To make the most of your subscription, we recommend subscribing to multiple products at once. That way, you’ll benefit from our lower sh...
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How do I set up a subscription?
On any eligible product page, simply select the “Subscribe & Save” option, choose your delivery frequency (fortnightly, monthly, or every 2 months), and add the item to your cart. You can manage al...